The XML-based editing systems of SCHEMA support customers in creating user guides for software products, as well as other documentation. The online help for the SCHEMA DocuManager rich client is proof of the fact that the company knows exactly how a usable online help for a software product should be written and structured. The online help stands out especially through its readability and clear structure. There are context-sensitive help texts for all features and practical instructions in the form of sample scenarios. The individual texts contain cross-references which allow the user to navigate through the comprehensive help. In addition, there is a complete glossary explaining important terms and basic concepts in the context of DocuManager.
"With the Docu Prize we have received a wonderful recognition which shows that we are on track with our high quality requirements," says Stefan Freisler, CEO of SCHEMA GmbH.
SCHEMA maintains very high standards in regards to the quality of their products, as well as for customer care and further education for their employees. The company also introduced a quality management system according to DIN EN ISO 9001, an international norm for quality management. Rules and specifications have been defined for the entire product life cycle at SCHEMA, from the development of testing processes to delivery and customer support. The goal is to achieve the highest possible customer satisfaction at the same time as improving processes. "Our aim is to continuously 'live' quality management in the company," says Monika Kelley, responsible for quality management at SCHEMA. "We want to ensure that the quality of our products, including the accompanying documentation, but also our support, meets the highest demands." Feedback whether or not they have reached their goals is given by their customers, for example at the regular user group meetings and the user round tables, but also received through the audits which the company successfully passed in the last years. In total, eight pharma companies which evaluated SCHEMA products audited the software provider's processes over several days. Pharma companies are subject to strict legal quality specifications and thus evaluate their providers very closely. SCHEMA passed all eight audits with good and excellent results.